AI business operating system

Your whole organisation, bridged by AI.

BridgeBOS brings your help desk, email, WhatsApp and Office 365 conversations, CRM, projects, finance, forms and websites into one platform, with AI built into each of them. AI reads, sorts and drafts. Your people approve and stay in charge.

Book a demo See it work
  • 80+ modules in one codebase
  • 6 AI providers, including local
  • 1 private instance per organisation

Automation, live

From a message to a resolved ticket

Pick a channel and press play. This is the path an inbound message takes through BridgeBOS. The data in the demo is made up.

  1. 01Message arrivesMatched to a contact and stored
  2. 02Ticket openedSubject taken from the message
  3. 03Routed by your rulesPipeline, owner and business hours
  4. 04AI sizes it upComplexity estimate, 1 to 5
  5. 05AI drafts a replyGrounded in similar resolved tickets
  6. 06A person approvesEdit, send, and the SLA clock records it
  7. 07ResolvedCustomer satisfaction captured
WhatsAppWaiting for a message…

Press Play to send a sample message through the flow.

Sending to a customer is always a person's decision: the AI writes drafts but never sends them on its own.

Help desk & communications

Every channel in one inbox

Email, WhatsApp, SMS and your Office 365 mailboxes land in the same place. Tickets track business-hours SLAs, and the Assistant drafts each reply beside the thread. Click a conversation below to try it.

Sample data only. These names and companies are made up.

AI-first, human-approved

AI proposes. People decide.

AI is part of the core of BridgeBOS, with clear limits. It reads, drafts, suggests and estimates. Anything that changes a record, reaches a person or moves money waits for someone to confirm it.

Assistant with real tools

Ask questions about your data in plain language. When the Assistant wants to change something, it shows you a confirm card first, and you can undo its last five actions.

Choose your model

Use Anthropic, OpenAI, Google Gemini, Kimi or Z.ai, or run Ollama locally. Settings tells you in plain words where your data goes for each one.

Hosted MCP server

Connect outside AI apps over OAuth with scoped access. Writes have their own switch, risky actions ask first, and many writes can be test-run before they happen.

Drafts that respect privacy

Help desk drafts cite similar resolved tickets and flag clashes with your policies. Names belonging to other clients are hidden from the draft.

Reads your documents

AI reads contracts and supplier bills and suggests what to capture. A person confirms every field, and the AI never touches bank details.

Finance that suggests

Bank reconciliation suggests matches for whatever the rules left unmatched. It never accepts or posts a match itself, and it drafts variance commentary for review.

Voice in, voice out

Speech-to-text tries the browser first at no cost, then falls back to whichever AI key you've saved. ElevenLabs voices are supported.

Design from your brand

For your websites, AI proposes a theme from your brand's name, voice and palette. You accept it as a draft, and publishing stays a person's call.

Calm when the AI is down

If no key is set or a provider goes down, AI features step aside quietly and nothing is lost. Similar-ticket search runs without any AI key.

Processes & automations

Build a process once. Let it run.

Chain triggers into processes: wait, check a condition, update a field, message a customer, notify staff, run a command, ask AI for a draft, or call a webhook. You can simulate each one first, and every run is logged.

  • Routing rules decide the pipeline, owner and delivery for each message. If a rule fails, the default takes over, so no message is lost.
  • Sequences and segments reach the right contacts and respect opt-outs, topics and quiet hours.
  • Zapier and webhooks connect the tools you already use.
TriggerForm submitted
ConditionalTopic is "Bookings"
AI draftPropose a summary field
DelayWait 1 business day
Notify staffOwner gets a heads-up

Module explorer

One platform, many jobs

Pick an area, then a module, to see what it does.

Built for

Schools, non-profits and businesses

Schools

A portal for learners and parents with bookings, meal orders and tickets. Menus and dietary needs, kiosk sign-in, roll call, and a sync with the d6 school system.

NGOs & non-profits

Fundify fundraiser tracking on every contact, campaigns and segments with consent built in, forms, websites and budgets, all in one place.

Businesses

Pipeline and processes, a help desk with SLAs, projects and time tracking, e-signatures, payments, and a month-end close with reconciliation.

Trust by design

Your data stays yours

Your own instance

Each organisation runs its own BridgeBOS with its own database, so your data is kept apart from everyone else's.

Ask before acting

Deleting, sending, publishing or moving money asks for explicit consent first, whether the request comes from the Assistant, a connected app or the API.

Audited

Changes are written to an audit trail. AI runs record which provider and model did the work.

Consent-aware messaging

Opt-outs, topic preferences and quiet hours are enforced before any message goes out.

See BridgeBOS on your own processes

We'll show you the help desk, communications and automations using your own processes. Sandbox access is by invitation.

Book a demo Request sandbox access

Or email md@tceg.co.za